Your We Thank you for visiting www.sambacosmetics.in, an Online Store for Hair Care products in India.

Your visit to this website is subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available here in this website

This website www.sambacosmetics.in is operated by Evibloom Private Limited, an India based company incorporated under the Indian Companies Act of 1956 .The brand Samba belong to the Samba Group and is being used on this site under a specific agreement. By placing an order on this site you are entering into a purchase/sale transaction solely with Evibloom Private Limited. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, cheque, bank transfer and other payments are to be made to Evibloom Private Limited. We reserve this right, in our sole discretion, to update or revise these terms & conditions. All products and information displayed on “www.sambacosmetics.in” constitutes an “invitation to offer”. “www.sambacosmetics.in” reserves the right to accept or reject your offer. Your order for purchase, constitutes your “offer” which shall be subject to the terms and conditions as listed below.

1. Eligibility to use our site

Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are “incompetent to contract”, within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. “www.sambacosmetics.in” reserves the right to terminate your access to the Site if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872.

2. Electronic Communications 
When you use the site or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.

3. Security
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

4. Product Pricing
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in-case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.

Our products are liable for GST in India.

5. Delivery of products
Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 2 to 6 working days for Metro cities and 8 to 12 working days for Non-Metros from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am 6 pm Monday-Saturday.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. 

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. 

We are not responsible for damage of products after delivery. 

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store.

6. Delivery Charges
Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations but there will be minimum shipping charges of Rs.75/- irrespective of the cart value. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.